Support

Contact
us.

Find quick answers to common questions, choose the right department, or open a support ticket with your order details and message.

01 - Orders
Dispatch & delivery

Production dates are shown on your order confirmation and account.

02 - Address
Delivery changes

Update eligible delivery details from your account dashboard.

03 - Specimens
Product requests

We can sometimes source particular specimens or advise on alternatives.

04 - Services
Framing help

We do not currently offer restoration or customer specimen mounting.

FAQs

Common
questions.

Quick answers to the questions we hear most often. If you still need help, choose a department below and open a ticket.

New ticket

Choose
department.

Select the department that best matches your enquiry. We will load the right form with the fields we need to help you.

Support form

Open a
ticket.

Complete the form with as much detail as you can. Choose a department above to load the right form.

Attach File
Add a photo or document
Optional. Useful for damaged parcels or product questions.

Please fill out the contact form and we will endeavour to come back to you within a few hours during office opening times Mon - Fri (8am - 4pm)