Support
Find quick answers to common questions, choose the right department, or open a support ticket with your order details and message.
Production dates are shown on your order confirmation and account.
Update eligible delivery details from your account dashboard.
We can sometimes source particular specimens or advise on alternatives.
We do not currently offer restoration or customer specimen mounting.
FAQs
Quick answers to the questions we hear most often. If you still need help, choose a department below and open a ticket.
Production time and estimated dispatch date are stated on your order confirmation and within your account. Once completed, your order will be dispatched on your chosen postage service. More info here.
You can modify your order delivery address after logging in and clicking the "Edit delivery address" button on your recent orders summary from the account dashboard. Login here.
We simply cannot produce items quicker than the specimen production time due to relaxing and drying times.
Sorry, we only supply framed insects.
Either the specimen is CITES protected or may be too fragile and has not survived overseas post in the past. No we will not make exceptions, sorry!
Sorry, we do not supply empty frames.
Yes, every single one. Please read about the conservation projects we work with from our main menu.
Please check your junk/spam folder. Alternatively you can log into your account and view your order history page.
I am afraid we do not have a shop. Everything is made to order from our Hertfordshire workshop.
Sorry, this is not a service we offer.
Sorry, no.
Yes, we often can. Please drop us an email below and we will see what we can do for you.
New ticket
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Support form
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