Cancellation period

You must tell us within 14 days of receiving your goods that you want to cancel and return the item. You then have another 14 days to return the goods once you have told us.

Packaging your return

If you wish to return an item, it is your responsibility to ensure the item is packaged securely and suitably for transport. All items must be returned in their original condition and in appropriate protective packaging.

Returns postage

If you choose to return an item because you no longer want it, you will be responsible for the cost of return postage. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

Damaged returns

We cannot accept liability for items that are damaged in transit due to inadequate packaging. If a returned item arrives damaged and it is clear that the damage occurred during return shipping due to insufficient packaging, we reserve the right to refuse a refund.

Pre-orders & custom orders

Items that have been pre-ordered — meaning they have been specially imported for you — or custom orders cannot be returned or exchanged.

Contact us if you need help with a return.