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Q: When will my order be dispatched / how long will my order take to arrive? - Production time & estimated dispatch date is stated on your order confirmation & within your account. Once completed your order will be dispatched on your chosen postage service. (More info here) Q: Can i change my delivery address? - You can modify your orders delivery address after logging in and clicking the "Edit delivery address" button on your recent orders summary from the account dashboard. (login) Q: Can i speed my order up? - We simply cannot produce items quicker than the specimens production time due to relaxing & drying times. Q: Can I buy the specimen without the frame? - Sorry, we only supply framed insects. Q: Why are some items UK only delivery? - Either the specimen is CITES protected or may be too fragile and hasn't survived overseas post in the past. No we won't make exceptions, sorry! Q: Can I buy empty frames? - Sorry, we no not supply empty frames. Q: Are your specimens ethically sourced? - Yes, every single one. Please read about the conservation projects we work with from our main menu. Q: I didn't get an order confirmation. - Please check your junk/spam folder. Alternatively you can log into your account and view your order history page. Q: Do you have a shop and can I come and take a look around? - I am afraid we do not have a shop. Everything is made to order from our Hertfordshire workshop. Q: I have an old framed specimen. Do you carry out restoration work? - Sorry, no. Q: Can you source a particular specimen for me? - Yes, we often can. Please drop us an email below and we will see what we can do for you.
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Free UK Delivery over £50 
