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No. 4616
£18.99
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Support
Contact
us.
Find quick answers to common questions, choose the right department, or open a support ticket with your order details and message.
Dispatch & delivery
Production dates are shown on your order confirmation and account.
Delivery changes
Update eligible delivery details from your account dashboard.
Product requests
We can sometimes source particular specimens or advise on alternatives.
Framing help
We do not currently offer restoration or customer specimen mounting.
FAQs
Common
questions.
Quick answers to the questions we hear most often. If you still need help, choose a department below and open a ticket.
When will my order be dispatched / how long will my order take to arrive?
Production time and estimated dispatch date are stated on your order confirmation and within your account. Once completed, your order will be dispatched on your chosen postage service. More info here.
Can I change my delivery address?
You can modify your order delivery address after logging in and clicking the "Edit delivery address" button on your recent orders summary from the account dashboard. Login here.
Can I speed my order up?
We simply cannot produce items quicker than the specimen production time due to relaxing and drying times.
Can I buy the specimen without the frame?
Sorry, we only supply framed insects.
Why are some items UK only delivery?
Either the specimen is CITES protected or may be too fragile and has not survived overseas post in the past. No we will not make exceptions, sorry!
Can I buy empty frames?
Sorry, we do not supply empty frames.
Are your specimens ethically sourced?
Yes, every single one. Please read about the conservation projects we work with from our main menu.
I did not get an order confirmation.
Please check your junk/spam folder. Alternatively you can log into your account and view your order history page.
Do you have a shop and can I come and take a look around?
I am afraid we do not have a shop. Everything is made to order from our Hertfordshire workshop.
Can you spread and mount a specimen I own?
Sorry, this is not a service we offer.
Do you carry out restoration work?
Sorry, no.
Can you source a particular specimen for me?
Yes, we often can. Please drop us an email below and we will see what we can do for you.
New ticket
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department.
Select the department that best matches your enquiry. We will load the right form with the fields we need to help you.
Support form
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ticket.
Complete the form with as much detail as you can. Choose a department above to load the right form.